Terms and Conditions of Sale
1. Purpose
These Terms and Conditions of Sale define the conditions applicable to the sale of handmade sculptures and mini robots offered on the Wild Robot Workshop website.
The products are handmade using wood and recycled or reclaimed materials. As each creation is handmade, slight differences may occur between products.
2. Products and prices
The main characteristics and price of each product are indicated on its product page.
Prices are displayed in euros.
The applicable prices are those displayed on the website when the order is confirmed.
As the products are handmade, their appearance may vary slightly depending on the materials used and the way they are made.
3. Orders and payment
An order is confirmed once payment has been successfully processed.
Payment is made online by bank card through the secure Stripe payment platform.
An order confirmation email is sent after payment has been successfully processed.
4. Delivery
Orders are shipped to the address provided by the customer when placing the order.
Shipping methods and costs are indicated before the order is confirmed.
The delivery time is indicated at the time of order. If no delivery time is specified, the order will be delivered no later than 30 days after the order is placed, in accordance with applicable regulations.
In the event of a significant delay, the customer has the rights provided for under the French Consumer Code.
5. Right of withdrawal
For non-personalized products purchased online, consumers have 14 days from receipt of the product to exercise their right of withdrawal without having to give a reason.
The customer must inform Wild Robot Workshop of their decision before the end of this period. The product must then be returned within 14 days of notifying us of the withdrawal.
Return shipping costs are the responsibility of the customer.
Refunds are made in accordance with applicable regulations, including the maximum 14-day period from notification of the withdrawal.
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalized. Therefore, creations made specifically at the customer's request or personalized according to their instructions cannot be returned under the right of withdrawal.
6. Legal guarantees
Products sold are covered by the applicable legal guarantees, including the legal guarantee of conformity and the legal guarantee against hidden defects.
These guarantees apply in accordance with the provisions of the French Consumer Code and Civil Code.
7. Complaints and disputes
For any question or complaint, customers can contact Wild Robot Workshop at: wildrobotworkshop@gmail.com
In the event of a dispute, the customer should first contact Wild Robot Workshop in an attempt to find an amicable solution.
In accordance with applicable regulations, consumers may then use a consumer mediator free of charge. The mediator's details will be provided on the website and in these Terms and Conditions once a mediator has been selected.
These Terms and Conditions are governed by French law.